User Query: “For the past couple of weeks, when trying to watch anything on prime video, the video plays for a few seconds and then shows a black screen with only sound. No other apps have this problem. I have already removed the cache. My device is also up to date. The solutions Amazon provides do not help. Can anyone recommend a solid fix?”
Amazon Prime playing black screen is a major issue that can transform your overall streaming experience from being entertainment to a severe headache. In such scenarios, you only hear audio from the content with a black screen showing no visuals. Learn from the article, how to avoid the Amazon Prime playing black screen issue and enjoy an uninterrupted content playback.
Common Causes of Black Screen on Amazon Prime Video
Before moving ahead, understand the possible reasons behind the error disturbing your video streaming on Amazon Prime:
- When there is unstable or inconsistent internet connection, the software shows delays in loading the video. Due to this, you may often see a black screen while browsing prime video.
- Temporary files or cache are harmful to the software’s performance. This breaks off the video playback experience and even prevents the video from playing with black screen error.
- Outdated version of the software you’re streaming the video on, or the operating system can cause compatibility errors, eventually showing Amazon Prime video playing black screen error.
- When there are glitches or issues within the streaming application, the app can restrict video streaming and show black screen.
- Unsupported graphics and display drivers are also the reason for black screen error on Amazon Prime video.
Practical Fixes to Avoid Amazon Prime Video Playing Black Screen
Here are some tips and quick fixes that you can try before proceeding to the detailed solutions:
- If streaming on a browser, always update it to its latest version.
- Regularly delete cookies and temporary cache files.
- Make sure the internet connection is stable and has high bandwidth.
- Try streaming video on different devices to see if the issue is with the device.
- Uninstall the application and then re-install it in a safe environment.
- Update the video playback application to its latest version.
- Deactivate or disconnect if using any VPN or proxy servers.
- Regularly update your graphics drivers for high performance.
How to Fix Black Screen When Playing Amazon Prime Video on Different Devices?
Scroll down the section further to find methods that resolve the error on a variety of devices to provide you with an uninterrupted playback experience:
Fix Amazon Prime Video Black Screen on Smart TVs
Use the given fixes to resolve the error and avoid interruptions:
Restart the TV: The easiest solution to avoid the error is to restart your Smart Television or Fire TV.
- You can either use the Power button to turn off the TV and then turn it on.
- Another way to restart is simply unplug the television, wait for a couple of minutes, plug it back in, and turn the TV on.
- To restart Google or Android TV, go to Settings, then System, and click Restart.
Restart HDMI-CEC Device Control: To turn off and on-again HDMI-CEC Device Control, follow the steps:
- In Settings option within the menu, tap on select Display & Sounds.
- Select HDMI-CEC Device Control to turn the program off and turn it on later.
Resolve Black Screen on Amazon Prime Video App for Mobile Devices
What if you are streaming your Amazon Prime videos on a smartphone and suddenly you notice a black screen when playing Amazon Prime video? Here are a few fixes if you see an error on your mobile phone:
Force exit the app: Try to force exit the Amazon Prime account and then access the app again to see if the error is gone.
Restart your smartphone: Restarting your mobile device often works, allowing an uninterrupted video experience.
Clear app cache: Temporary cache files within the app can also be a reason for Amazon Prime Video playing black screen. Use the steps below to fix:
- On your Android device, go to Settings, and then Prime Video.
- Click Storage & Cache and select Clear Cache.
Apart from these methods, you can try updating your Prime Video application, uninstalling and reinstalling the application, and disabling the screen-mirroring from the device.
Steps to Fix Black Screen When Using Amazon Prime Video on Laptops
This section provides insights into methods that guide you to remove errors from your laptops or PCs. Follow them minutely to avoid issues:
Restart your computer: Restarting the device (laptops, PCs, or desktops) is a simple way to resolve Amazon Prime playing black screen issues due to temporary system errors.
Adjust the resolution: Some computer screens do not support high-resolution videos. To avoid black screen in such devices, you need to adjust (lower) the resolution to get rid of the black screen error. It will lower system load directly improving the performance for efficient playback.
Repair-Reset the application: Computer settings allow you to repair and then reset the application to provide a fresh start. Doing this will bring the streaming app to its original configuration without making any changes to the data. To do this, go to the PC settings and click on Apps from the left pane. Select Installed Apps > Prime Video for Windows and click on three dots. Select Advanced options, then Repair and Reset it one-by-one.
Use a Professional Video Repair Tool: Advanced Troubleshooting Technique
The methods, along with the practical tips explained above, will help you resolve the black screen when playing Amazon Prime Video within the app. However, there can be errors in the videos downloaded from Amazon Prime using third-party sources. For corrupted video files, damaged video headers, or codec errors, use our professional Kernel Video Repair tool.
With a professional solution, you can bypass the limitations of your computer’s in-built media player, such as access to DRM-protected content. It will also help you repair the corrupted video files and eliminate driver or codec errors. The tool is designed to support easy video repair of all video files recorded using Nikon, Sony, Canon, Insta 360, GoPro, and other recording devices. There will be no change in the video quality, clarity, and colors even after the file repair.
Conclusion
Errors like Amazon Prime playing black screen interrupt complete content streaming experience for the users. Restart your device, clear cache files, update the Prime video application, and other solutions as explained in the guide can help you fix the issue. Moreover, for videos downloaded from Amazon Prime, use the recommended Video Repair tool that rectifies broken video headers, corrupted video files, etc. Download the tool for a smooth video playback.
Frequently Asked Questions
How to uninstall Amazon Prime Video from your smart TV?
To uninstall the application from your device, follow the simple steps:
- Select Apps and then go to My Apps.
- Tap on Options from the top and then Delete My Apps.
- Choose Amazon Prime Video and click Delete. Select Yes.
Can VPN be a reason for a black screen on Amazon Prime?
There are several VPN networks available on the internet and some of those have the tendency to block or downgrade your streaming experience. This is why so many content streaming websites restrict users (with VPN enabled) to browse their content as they carry data piracy risks.
